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Can I return an item and get a refund? What process do I need to follow ?

You have 14 days from the date of delivery of your bag(s) to exercise your right to withdraw without justification or penalty fees, except for the return postage fees. If the right to withdraw expires on a Saturday, Sunday or bank holiday, it is extended until the following working day. Returned items must not be damaged, they must be complete and returned in their original packaging. You will be refunded as soon as possible, 14 days at the latest following your claim. The refund will occur via the same method of payment which you used to purchase the item (bank transfer or PayPal) and will amount to the total cost of the returned item plus tax and delivery fees, but will not include the return postage fees of the item, which are borne by you. If the returned item is an alternative item, the return postage fees will be borne by Lancaster. If you have any other questions, please don't hesitate to contact us using one of the following: MAIL contact@lancaster.com TELEPHONE +33 (0)9 70 72 88 90 POST Lancaster - 14, rue Auber 75009 Paris FRANCE